WhatsApp credits
Download PDFSending a WhatsApp message costs money, so some of the messages Labbaik sends for you use credits. One credit sends one WhatsApp message to one person.
100 free credits to start
Section titled “100 free credits to start”Every organisation gets 100 free credits. They’re there so you can try WhatsApp messages out, for example by sending a test to your staff or a small announcement to one class. They never expire.
When they run out, you can buy more. Credits you buy never expire either.
What uses credits
Section titled “What uses credits”1 credit for each person a message reaches:
- WhatsApp announcements you send. A message to 120 families uses 120 credits.
- Low attendance alerts
- Reports ready
- Live class started, when a teacher starts an online class
- Class starting, for teachers: the register link 10 minutes before each class
- Admin task reminders
Always free:
- Payment setup invites, fee reminders, failed payment messages and payment receipts
- Nikah payment requests, reminders and receipts
- Sign-in codes and welcome messages
- Replies from Labbaik’s WhatsApp assistant when someone messages it
See how many you have
Section titled “See how many you have”- The sidebar (on a computer): the WhatsApp number at the bottom, next to Stripe, is how many credits you have left. Choose it to open Account → WhatsApp messages.
- Account → WhatsApp messages: your balance, what used credits in the last 30 days, and every top-up under Added. Your 100 free credits show there as Free starter credits.
- The WhatsApp page under Announcements shows your balance at the top.
Buy more credits
Section titled “Buy more credits”Admins can buy credits.
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Go to Account → WhatsApp messages, or choose the WhatsApp number at the bottom of the sidebar.
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Choose Buy credits. (It’s also at the top of the WhatsApp page under Announcements.)
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Choose an Amount. The price per message and what you save show underneath.
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Choose Buy credits and pay by card on Stripe’s secure payment page.
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You’re brought back to Labbaik with Payment received, and your credits show a moment later.
| Credits | Price | Per message |
|---|---|---|
| 100 | £5 | 5p |
| 500 | £18 | 3.6p (save 28%) |
| 1,000 | £32 | 3.2p (save 36%) |
| 2,500 | £75 | 3p (save 40%) |
It’s a one-off payment, not a subscription, and credits don’t expire. Buy a bigger pack if you send often: the credits wait until you use them.
Running low or running out
Section titled “Running low or running out”- Running low: the WhatsApp number in the sidebar turns red under 20 credits. The WhatsApp page also warns you when you don’t have enough for another send like your last one.
- Before a WhatsApp announcement: the send window shows how many credits it will use. If you don’t have enough, it says how many it needs, and Send stays off until you top up. Nothing is sent halfway.
- Run out: WhatsApp announcements and the automatic messages that use credits stop until you add more. Free messages, emails and the parent portal all carry on as normal.
How many will I need?
Section titled “How many will I need?”One credit for each person, each time. As a guide:
- Brothers and sisters who share a parent’s number get one message between them, so you usually need fewer credits than you have students.
- A closure sent to every family uses about one credit per family with a WhatsApp number.
- Class starting, for teachers uses one credit per teacher for every class, every week. Switch it off under Automatic if your teachers don’t need it.
The Used in the last 30 days list on Account → WhatsApp messages shows where your credits go, so you can see what a normal month costs.