Labbaik on WhatsApp

Labbaik has its own WhatsApp account: wa.me/labbaik. Families and staff message it like they’d message a person, and get answers from your own Labbaik data in seconds. There’s nothing to install.

For parentsAsk how their child is doing, report absences, and sign in to the portal.

For admins and teachersAsk about attendance, fees and students, get register links, and approve things on the go.

Messages Labbaik sendsReports, attendance updates, payment messages and reminders, and how people stop them.

How Labbaik knows who’s messaging

Labbaik recognises people by the phone number they message from. Nobody has to sign up.

Who	How they’re recognised
Parents	Their number matches a phone number on their child’s record: the WhatsApp number, mobile, mother’s mobile, home or extra phone.
Admins and teachers	They’ve been given WhatsApp access. See Turn on WhatsApp for staff.
Anyone else	They get a friendly reply and the Labbaik team picks up the conversation.

A parent says WhatsApp doesn't know them

Check that the number they’re messaging from is on their child’s record, written in full with the country code (for example +44 7…). A parent messaging from a different phone, or a work number, won’t be recognised.

What people can and can’t see

• Parents only ever see their own children. Ask about anyone else, and Labbaik says it can’t find that child.
• Teachers see only their own classes. Fees and contact details stay hidden unless you’ve given them that permission.
• Admins see everything in your organisation, and nothing from any other.
• Before Labbaik changes anything, such as logging a payment or approving an application, it shows what it’s about to do and waits for a yes.

Good to know

• Replies are in English.
• Labbaik can’t change register marks over WhatsApp. Do that in the app.
• Voice notes work: send one with no caption, and Labbaik listens and replies as if it had been typed.